Cancellation and Refund Policy
Thank you for shopping at Flat Square. We provide high-quality digital assets for download, many of which are free under a CC0 license, while others may be premium content. Please read our cancellation and refund policy carefully before making any purchases.
1. Digital Product Sales Are Final
Due to the nature of digital products, all sales are final and non-refundable once the download is complete.
Once a digital file has been accessed or downloaded, it is deemed "delivered" and cannot be returned or refunded. We do this to prevent unauthorized use, duplication, and redistribution.
2. Accidental Purchases
If you believe you made a purchase in error and have not yet downloaded the file, please contact us immediately at [your support email]. Refund requests must be submitted within 24 hours of purchase and will be reviewed on a case-by-case basis.
3. Duplicate Purchases
If you accidentally purchase the same item more than once, please contact us with the order details. We will verify the transaction and may offer a refund or credit toward another purchase.
4. Corrupt or Inaccessible Files
If you experience a technical issue (e.g., corrupted file or broken download link), contact us at [your support email] within 7 days of purchase. We’ll work to resolve the issue quickly by either:
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Providing a new working download link
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Replacing the file
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Offering store credit if the issue can’t be resolved
5. Subscription or Membership Cancellation (if applicable)
If your purchase includes a subscription or membership:
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You may cancel anytime via your account settings.
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Upon cancellation, access will continue until the end of the current billing period.
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No partial refunds will be given for unused time.
6. Contact
If you have any questions about your order, or think you may be eligible for a refund under our policy, contact us:
Email: [mail@flatsquare.in]